The admissions & fees playbook: enquiries answered, dues collected, parents informed
Admission season concentrates a year of enquiries into weeks, and fee collection consumes the accounts office year-round. This playbook automates both lifecycles end to end.
Written for a multi-campus institute — an illustrative walkthrough of live Selfeey capabilities, not a customer story.
The typical challenge
Seasonal enquiry peaks overwhelm counselling teams; fee follow-up is manual, repetitive and awkward; parents want to hear about attendance and dues without calling the office.
How it runs on Selfeey
The AI receptionist answers admission calls and books campus visits around the clock, automations answer WhatsApp enquiries from approved templates, and counsellors pick up every enquiry with its full conversation on the record. Fee structures generate installment demand notes automatically, reminders escalate politely on WhatsApp, and every student's fees, attendance and communication live on one record the whole staff shares.
What powers this playbook
- AI receptionist for admission calls
- Demand-note generation & fee reminders
- Attendance registers & parent communication
- Student records with full history
- Campaigns for intake season