Question 1

How does the 15-day free trial work?

Accepted Answer

You get 15 days on the trial tier, which has reduced allowances and some features locked — you can upgrade at any point to unlock everything. Your account goes live once our team verifies your business, usually within two hours during business hours. Cancel any time before day 15 and you pay nothing.

Question 2

What happens if I run out of AI Credits or Voice Minutes?

Accepted Answer

AI features pause gracefully with an upsell prompt — human workflows are never blocked. Buy a top-up pack or wait for the monthly refill. Threshold alerts fire at 80% so you're never surprised.

Question 3

Can I change plans later?

Accepted Answer

Upgrades apply immediately with prorated billing. Downgrades apply at the next renewal. Industry modules can be added to any plan within its limit.

Question 4

Do you charge for WhatsApp messages?

Accepted Answer

Conversation charges from WhatsApp are passed through at provider rates via your prepaid Messaging Wallet — no markup games, full visibility per conversation.

Question 5

Is BYOAI cheaper?

Accepted Answer

If you have negotiated model rates, usually yes: compute bills to your own provider key and Selfeey charges only a small per-call gateway fee for routing, safety, and audit.

Question 6

What does Enterprise pricing look like?

Accepted Answer

Custom seat, credit, and minute pools; white-label; residency options; and a dedicated success manager. Talk to sales for a same-week proposal.

Every question, answered plainly

Getting started

Platform

AI & Voice

Security & data

Pricing & billing

Put your revenue on the AI operating system

Every question, answered plainly

Getting started

How fast can we go live?

Why is there an approval step after signup?

Can we migrate data from our current tools?

Platform

Is Selfeey an ERP?

Can one company use more than one industry module?

Does Selfeey work on mobile?

AI & Voice

Will AI act without our approval?

What data trains the AI?

What is BYOAI?