Premium Support
Help that answers in minutes, not days.
Every plan includes human support from Bengaluru. Higher plans get faster promises.
- Phone
- Dedicated manager
- Human support from Bengaluru
Response targets
Response times, by plan
Written down rather than implied — and marked provisional until the contracted SLAs replace them.
| Plan | Channel | First response |
|---|---|---|
| Trial (15 days) | 24 hours | |
| Starter | Email + WhatsApp | 24 hours |
| Pro | Priority email + WhatsApp | 8 hours |
| Custom | Dedicated manager | 2 hours |
† Provisional targets, not yet contractual — the final SLAs are being written and will replace these the moment they are signed off.
How to reach us
Four ways in, one team behind them
A human on the product team reads it — no bot in front of the inbox.
Best for anything with detail: screenshots, exports, steps.
Message the support line and the same team answers.
Best for quick back-and-forth a call would interrupt.
Phone
Mon–Sat, 9:30 AM – 7:00 PM IST.
Best for reaching a human fastest during business hours.
Dedicated manager
A named person who knows your workspace and your history.
Custom plans only.
What to expect
What happens when you contact us
- 1
You write to us
Email, WhatsApp or phone — whichever suits the moment. All four routes reach the same team.
- 2
A human replies within your plan's target
The targets above, provisional until the contracted SLAs replace them. No bot in front of the inbox.
- 3
The same team follows it through
Your thread stays with the support team until it is closed — and on Custom plans, with your named manager.
Hours and contacts
When we are here, and how to reach us
Business hours
Mon–Sat, 9:30 AM – 7:00 PM IST
Outside these hours, email still reaches us — we pick it up the next working morning.
Talk to a person
Questions
Support, answered
Talk to the team before you need to
Questions about plans, response targets or anything on this page — the same humans answer.