1. Who this policy covers
Selfeey Infotech Pvt. Ltd. is the data fiduciary for the personal data of people who visit our website, sign up, and use Selfeey as members of a workspace. For the personal data of YOUR customers that you store in Selfeey, your business is the data fiduciary and we process it on your behalf (see the Data Processing Addendum).
2. What we collect
We collect only what we need to run the service:
- Account details: your name, work email, mobile number, company name, address and GSTIN if you give it, and your industry.
- Sign-in data: a password (stored only as a one-way hash), one-time codes we send you, and, if you choose, your Google account's name and verified email.
- Billing data: your plan, users, invoices and payment status. Card and bank details are collected by Razorpay, not by us.
- Usage and security data: the IP address and country of a signup, sign-in times, and an audit log of changes in your workspace.
- Content you add: customers, conversations, documents, recordings and anything else you put into your workspace.
3. Why we use it
To create and secure your account, run the features you use, send you service messages (sign-in codes, invoices, receipts), provide support, prevent fraud and abuse, meet tax and legal obligations, and improve the product. We do not sell personal data.
4. Consent
Where we rely on your consent — for example, to contact you about a request you sent us — we ask for it clearly and you can withdraw it at any time by writing to us. Withdrawing consent does not affect what was done before.
5. Where your data is stored
Our database runs in India, in Amazon Web Services' Mumbai region (ap-south-1). Error reports from our servers, which can include technical details of a request, are sent to Sentry, whose data is stored in the United States. AI features send the text needed for a task to the AI provider that performs it (see the AI Disclosure); messages, calls and payments pass through the providers that deliver them.
6. How long we keep it
We keep account and workspace data while your account is active. After you close your account we delete workspace data, except records the law requires us to keep, such as tax invoices, which we keep for the period the law sets.
7. Your rights
Under the Digital Personal Data Protection Act, 2023 you may ask us for a summary of the personal data we hold about you, ask us to correct, complete, update or erase it, nominate someone to exercise your rights if you cannot, and raise a grievance with us. If you are a customer of a business that uses Selfeey, please contact that business first; we will help them respond.
To exercise a right, write to support@selfeey.com from the email on your account. We will reply within the time the law allows.
8. Grievance officer
Grievances about how we handle personal data: write to support@selfeey.com with "Grievance" in the subject, or call +91 89519 39402 or +91 80881 78317. If you are not satisfied with our response, you may approach the Data Protection Board of India.
9. Security and breaches
We protect data as described on our Security & Compliance page. If a personal-data breach occurs, we will inform the affected people and the Data Protection Board as the law requires.
10. Children
Selfeey is a business service for adults. We do not knowingly collect personal data from anyone under 18.
12. Changes and contact
We will update this policy as the service changes and show the new date at the top; material changes are announced in the product.
Selfeey Infotech Pvt. Ltd., Bengaluru, Karnataka, India · support@selfeey.com · +91 89519 39402 or +91 80881 78317.