Terms of Service
Effective date: Jun 1, 2026
1. Agreement
These terms govern access to the Selfeey platform and website. By creating an account, you accept them on behalf of the organization you represent. If you do not agree, do not use the service.
2. Accounts & approval
Signup requires accurate company information and email verification. Trials activate on card capture and full access begins after company review and approval. We may decline or revoke accounts that misrepresent identity or misuse communication channels.
3. Subscriptions & billing
Plans bill per user per month unless otherwise agreed. Metered allowances (AI Credits, Voice Minutes, Workflow Credits) refill monthly; unused monthly grants do not roll over, while purchased top-up packs persist for the subscription's life. Messaging charges draw from a prepaid wallet at disclosed rates. Taxes are additional where applicable. Fees are non-refundable except where the law requires.
4. Acceptable use
You may not use Selfeey to send unlawful or unsolicited communications, violate telecommunication or messaging-platform policies, infringe others' rights, or attempt to breach tenant isolation. You are responsible for obtaining required consents from your customers, including for AI-assisted calls and messages, and for the accuracy of content you approve AI to send.
5. AI features
AI outputs are generated assistance, not professional advice. You control approval modes and guardrails; you remain responsible for actions taken under your organization's account, including autonomous actions you enable. We provide audit trails for all AI activity.
6. Data
You retain all rights to your customer content. You grant us the license needed to operate the service. We process personal data per the Privacy Policy and applicable data-processing terms. On termination, export tools are available for 30 days before scheduled deletion.
7. Availability & support
We target high availability and provide support per your plan. Planned maintenance is announced in advance. Service credits, where applicable, are defined in Enterprise agreements.
8. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and our aggregate liability is capped at the fees paid in the twelve months before the claim. Nothing limits liability that cannot be limited by law.
9. Changes & termination
We may update these terms with notice; continued use constitutes acceptance. You may cancel at any time effective at period end. We may suspend or terminate for material breach with notice where practicable.