1. Who we are and who these terms are for
Selfeey is a software service run by Selfeey Infotech Pvt. Ltd., Bengaluru, Karnataka, India ("Selfeey", "we", "us"). These terms are an agreement between us and the business that creates a Selfeey workspace ("you"). The person who signs up confirms they are allowed to accept them for that business.
By creating a workspace, starting a trial or paying for a plan, you accept these terms, the Privacy Policy, the Cookie Policy and, where you process your own customers' data through Selfeey, the Data Processing Addendum.
2. Early release
Selfeey is newly launched. The service may contain defects, and some features may change as we improve them. Please report anything that does not work as described through our support channels; we fix reported issues promptly and are continuously improving the product.
Support: support@selfeey.com or +91 89519 39402 or +91 80881 78317.
3. Plans, fees and GST
Selfeey is sold in three plans — Standard, Business Suite and PRO Ultimate — priced per user per month, billed monthly or annually (annual billing takes 20% off). Current prices are on the pricing page and in your workspace's Usage & Plan; the price shown at checkout is the price you pay.
Prices in Indian rupees exclude GST, which is added at the applicable rate (currently 18%) and shown on your tax invoice. Prices in US dollars are charged without Indian GST.
Payments are processed by Razorpay. A recurring plan is a mandate you authorise with Razorpay; it renews at the end of each period until you cancel. Messaging, calls and AI usage beyond your plan's allowances are paid from a prepaid wallet at the rates shown in the product.
4. Refund & Cancellation
Free trial. Every plan can start with a 15-day free trial. To start it we take a ₹1 (India) or $0.50 (other countries) verification charge to confirm the payment method. If you cancel before the trial ends, the plan is not charged.
Billing cycles. Monthly plans renew every month and annual plans every year, on the date your paid period started, until you cancel.
Cancel anytime. You can cancel at any time in your workspace under Usage & Plan, or by writing to us from the address on your account. Cancellation takes effect at the end of the period you have already paid for; your workspace stays usable until then.
Refunds. A billing period that has started is not refunded, except where the law requires a refund or where we charged you in error (for example, a duplicate charge or a charge after cancellation), which we refund to the original payment method. Spent wallet balance is not refundable.
To ask about a charge, write to support@selfeey.com with your workspace name and the invoice number, or call +91 89519 39402 or +91 80881 78317.
5. Acceptable use
You must not use Selfeey to:
- send messages, calls or campaigns to people who have not agreed to receive them, or after they have opted out;
- break any law, including telecom, consumer-protection, privacy and anti-spam laws;
- upload content that is unlawful, misleading, abusive or that infringes someone else's rights;
- try to access another organisation's data, probe or overload the service, or work around its limits;
- resell or share access to the service outside your organisation without our written agreement.
6. Messaging and calling compliance
You are the sender of every message and call your workspace makes. You are responsible for the consent of the people you contact and for following the rules that apply to you, including TRAI's DLT registration for SMS in India, WhatsApp's Business and Commerce policies and template approvals, and the do-not-call and calling-hour rules of each country you call.
Selfeey applies safeguards — opt-out handling, consent records, calling-hour and do-not-call checks, recording announcements — but these support your compliance; they do not replace it.
7. AI features, generated content and approvals
AI features draft replies, follow-ups, summaries, campaign content and call responses, and can act on your behalf where you allow it. AI output can be wrong. You choose how much the AI may do on its own: suggest only, prepare for a person to approve, or act within rules you have approved.
You remain responsible for messages, calls and actions sent from your workspace, including those AI drafted. Review what you approve.
8. Your data
Your business data — customers, conversations, documents, invoices — remains yours. You give us permission to store and process it only to run the service for you, as described in the Privacy Policy and the Data Processing Addendum.
You can export your records from the product. If you close your account, tell us and we will delete your workspace data after the export window, except where the law requires us to keep it (for example, tax invoices).
9. Accounts and security
Keep your login details private and give teammates their own accounts with the permissions they need. Tell us at once if you think your account has been misused.
10. Suspension and termination
We may suspend a workspace that breaks these terms, puts other customers or the service at risk, or has unpaid fees after reminders. Where it is safe to do so, we will tell you first and give you a chance to fix the problem.
You may stop using Selfeey at any time by cancelling your plan.
11. Liability
We provide the service with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profits or lost business), and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
12. Changes to these terms
We may update these terms. When a change is material we will tell you in the product or by email before it takes effect. The date at the top shows the current version.
13. Governing law
These terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute.
Selfeey Infotech Pvt. Ltd., Bengaluru, Karnataka, India · support@selfeey.com · +91 89519 39402 or +91 80881 78317.