AI Inbound Calls
An AI receptionist that answers your phone
The AI receptionist answers on your business number, recognises the caller from your CRM, answers from the knowledge you approve, books appointments, raises tickets and transfers to a person when it should.
- Answers only from the Business Knowledge you approve
- Watch live calls and take over any of them
- New callers become leads; complaints become tickets
- Knowledge-bound
- answers come from what you approved
- Take-over ready
- a person can join any live call
- On-record
- every call filed on Customer 360
Capabilities
Everything inside AI Inbound Calls
Your receptionist, your rules
Set the greeting, working hours, after-hours behaviour and languages. Only the approved script is ever spoken on a call.
Answers from approved knowledge
The receptionist answers from the Business Knowledge you approve. Account questions can ask the caller to verify first, and anything it cannot answer becomes a message for your team.
Callers recognised
A known caller is matched to their CRM record by phone number before the greeting, so the call starts with context.
Bookings, tickets and leads
Appointments are written to the customer's activity and to Google Calendar when connected; complaints and urgent calls raise a ticket; a new caller becomes a lead.
Live calls and take-over
See every open call with its live transcript, intent and sentiment, and take it over: the AI stops speaking and a person joins.
Call history
Every call, inbound and outbound, AI and human, with its recording where lawful, transcript, summary and outcome, filed on Customer 360.
In the product
The screen you work in
AI Inside
What the AI does. What you decide.
- The receptionist really answers your number, in the languages you set
- Warm transfer to a person on intent or on request
- Every call's summary is written to the customer's timeline
FAQ
Common questions
More leads, more sales, with AI that calls, messages and follows up
Start a 15-day free trial of the AI Sales & Marketing platform, or see Selfeey configured for your business in a 30-minute demo.
Hard-capped trial allowance · Cancel anytime before day 15 · Approval within one business day