Refund & Cancellation Policy

1. Scope

This policy covers subscription fees paid to Selfeey Infotech Pvt. Ltd. for the Selfeey platform, and the prepaid wallet balances used for messaging and voice. It applies to purchases made through our website and in-app checkout.

It does not cover charges levied by third parties you connect to Selfeey, such as your own telecom or messaging provider, where their own terms apply.

2. The free trial

Every plan begins with a 15-day free trial on the trial tier. A payment method is captured when you start, and nothing is charged during the trial period.

If you cancel before the trial ends, you are not charged at all and there is nothing to refund. The first charge is taken on day 15.

3. Cancelling a paid subscription

You may cancel at any time from Billing in your workspace, or by writing to us. Cancellation takes effect at the end of the period you have already paid for, and your workspace stays fully usable until then.

We do not automatically pro-rate an unused part of a period on cancellation. If you believe your circumstances warrant it, ask us — section 5 explains how.

4. When we refund

We will refund a subscription charge where: you were billed after cancelling; you were charged twice for the same period; a payment was taken in error; or the service was materially unavailable for a sustained period within the billing cycle and you tell us within 7 days of the charge.

Requests outside those cases are considered individually and in good faith. We would rather resolve a genuine problem than hold a fee we have not earned.

Prepaid wallet balances for messaging and voice are consumed as messages and minutes are actually sent, and spent balance is not refundable. Unspent balance can be refunded on account closure.

5. How to request a refund

Email support@selfeey.com from the address on the account, or call +91 89519 39402 or +91 80881 78317 during Mon–Sat, 9:30 AM – 7:00 PM IST. Include your workspace name and the invoice number.

We aim to acknowledge every refund request within one working day and to tell you our decision, with reasons, within three.

6. How refunds are returned

Approved refunds are returned to the original payment method through our payment processor. We cannot redirect a refund to a different card or account — this is a payment-network rule, not our preference.

Once we issue the refund it typically reaches your statement within 5 to 7 working days, depending on your bank or card issuer. The time it takes after we release it is outside our control.

A credit note is issued against the original tax invoice, and any GST charged is reversed with it.

7. Contact

Selfeey Infotech Pvt. Ltd. — support@selfeey.com — +91 89519 39402 / +91 80881 78317. Mon–Sat, 9:30 AM – 7:00 PM IST.