Selfeey vs Zoho CRM: an honest comparison for Indian businesses
Zoho CRM and Selfeey side by side for Indian businesses: plans, pricing, WhatsApp, AI, HR, billing and trial length, from public pages on a stated date.
Neither product is wrong; they are built around different things.
What each one is built around
Zoho CRM is a capable, widely used CRM with a long track record in India, a free tier for small teams and INR pricing on its own pricing page. Selfeey is a capable product too. This page is not about which is better in the abstract; it is about which fits the way your business runs.
Selfeey is built around one login for the whole business: Indian-language AI call answering, WhatsApp from your own business number, and HR and billing in the same login as sales — with customisation to your industry and workflow at no extra cost.
Zoho CRM sits inside a large family of Zoho applications. If your team already runs on that family, or you want a sales CRM you can extend yourself over time, Zoho is a strong choice. If you want the phone, WhatsApp, staff and invoices handled in one place from the first week, read on.
Nine rows, both columns from the public record, the date and the link under the table.
The facts, row by row
| What you are comparing | Selfeey | Zoho CRM |
|---|---|---|
| Plans | Standard, Business Suite and PRO Ultimate | Free (INR 0, up to 3 users), Standard, Professional, Enterprise and Ultimate, as displayed on the India pricing page |
| INR entry price per user per month | From ₹950 per user per month on Standard (monthly billing, excluding tax); 20% less on annual billing | Standard INR 800, Professional INR 1,400, Enterprise INR 2,400 and Ultimate INR 2,600 per user per month, as displayed; the page notes savings of up to 34% on annual billing |
| WhatsApp (own business number, templates, campaigns) | Yes: your own WhatsApp business number via MSG91, approved templates and the inbox on every plan; WhatsApp, SMS and email campaigns on Business Suite and PRO Ultimate | Not shown on the pricing page |
| AI employees that reply, follow up and remind under approval | Yes, on PRO Ultimate: AI employees reply, follow up and prepare reminders, and the approvals queue holds what they prepare until you approve it | The AI assistant "Zia" is listed from the Enterprise plan; replying, following up and reminding under approval are not shown on the pricing page |
| HR (attendance, leave, payroll) | Employee records, staff attendance and payroll on every plan; leave requests and approvals on Business Suite and PRO Ultimate | Not shown on the pricing page |
| Billing (invoices with payment links, reminders) | Invoices with payment links on every plan; payments, reminders and ageing on Business Suite and PRO Ultimate | Not shown on the pricing page |
| AI call answering in Indian languages | Yes, on PRO Ultimate: the AI answers your inbound calls in Indian languages, takes the details and hands over to you live; every call is logged | Not shown on the pricing page |
| Customisation at no extra cost | Yes: Selfeey is customised to your industry and workflow at no extra cost | Not shown on the pricing page |
| Free trial length | 15 days | Trial offered on paid plans; the length is not shown on the pricing page |
Source: Zoho CRM details checked on at Zoho CRM pricing page (India). “Not shown on the pricing page” means that page does not say. Selfeey details are from its own plan registry and price list on the same date.
Competitor details are from their public pricing pages on the date shown and may change; trademarks belong to their owners.
When Zoho CRM fits better, this page says so.
Who should pick which
Pick Zoho CRM if
- Your team already uses other Zoho applications and wants the CRM in the same family.
- You have a larger sales team with an administrator who will configure and extend the CRM over time.
- You want a free tier for up to three users before paying anything.
Pick Selfeey if
- You want AI that answers your inbound calls in Indian languages, with every call logged.
- You want WhatsApp from your own business number, approved templates and campaigns next to your customer records.
- You want attendance, payroll, invoices and payment links in the same login as sales, customised to your industry at no extra cost.
The three questions people ask before switching.
Frequently asked questions
Does Selfeey import from Zoho CRM?
Selfeey imports customers from Excel and Google Sheets. Export your contacts and leads from Zoho CRM to a spreadsheet and import them from the Customers screen.
Does Zoho CRM include WhatsApp?
WhatsApp is not mentioned on the Zoho CRM pricing page we checked. Selfeey connects your own WhatsApp business number via MSG91 on every plan.
Is the comparison up to date?
Competitor details were read from the public pricing page on 7 October 2026, and the page is linked under the table so you can check it yourself.
Try Selfeey on your own numbers
One login for calls, WhatsApp, sales, HR and billing — customised to your industry at no extra cost.
15-day free trial on every plan.